FAQ

What is my hardiness zone?

A plant hardiness zone map shows which plants are most likely to thrive in a particular place based on climate. The most widely recognized system – the USDA Plant Hardiness Zone Map – was developed by the United States Department of Agriculture (USDA). This map divides North America into 13 zones, each representing a 10°F difference in the average annual minimum winter temperature. For example, Zone 3 may experience temperatures as low as -40°F to -30°F, while Zone 10 would only see lows around 30°F to 40°F. Plant Selection: When you're picking out plants, you’ll see tags indicating which hardiness zones they’re suited for. A plant labeled as hardy in Zones 4-8, for instance, won’t likely survive the winters in Zone 3 but would do fine in Zone 5.
What forms of payment do you accept?

We accept all major credit and debit cards brands, including Visa, MasterCard, American Express, Discover, and more. We also accept Apple Pay and Google Pay.
Do you offer discounts for bulk or wholesales orders?

Yes! Please reach out to us through the SUPPORT form on our site to talk through your request.
When will my order ship?

Over 90% of our orders ship within 2 business days of the date of purchase. If you order more than one plant, your may receive multiple packages. This is to protect the trees as best as possible as well as getting your order to you as soon as possible. We ship your order as fast as we can but are some time limited to unforeseen circumstances, such as inclement weather. We appreciate your patience and will do our best to ship your order in a timely fashion.
How do I know if my order has shipped?

You will receive an email when your order has shipped. In this email, we include your FedEx tracking number, so you can track your trees progress.
How much is shipping?

All orders over $199 ship free via FedEx 2-Day. Orders are packed securely and tracking information is sent as soon as your package is on the way. Shipping for orders under $199 is $29.99.
Can I cancel my order?

To cancel your order, you must go to the SUPPORT page on our website and place a SUPPORT ticket cancelling the order. Your SUPPORT ticket must include the order number. Cancellations cannot be processed more than 24 hours after the order was originally placed.
My tree just arrived, what is the proper way to plant it?

You can find basic planting directions on each of our product description pages.
Once I plant my tree, does it need to be staked?

We recommend staking your tree for it's first year, while it grows into its new home.
What do I do if my tree or plant gets a pest or fungus?

We recommend you contact your local agricultural extension agency to see if there is a an issue in your area.
Why are the leaves on my tree or plant curling up and turning brown?

This could be caused by too little water. If you are watering regularly, the cause could be that the soil is draining too quickly, so the roots aren't getting enough water. It could also be that the tree is on a slight slope, so the water may be running off the slope.
Why are the leaves on my tree or plant turning yellow?

Most of the time, yellow leaves are a sign of too much water. This can occur from too much rain, too much watering, or perhaps poor drainage.